Refund & Cancellation Policy
This policy applies to all SaaS subscriptions, products, platforms, modules, and services offered by Zeron.
01 Scope
This Policy applies to all SaaS subscriptions, products, platforms, modules, and services offered by Zeron. Marketplace purchases are additionally subject to that marketplace's own refund terms.
02 Billing & Auto-Renewal
By subscribing to a Zeron product, you agree to a recurring billing cycle (monthly or annual), with all fees processed through our secure payment gateway.
- Monthly plans — Charged at the start of each month; cancel 5 days before renewal to avoid the next charge.
- Annual plans — Charged upfront; cancel 30 days before renewal to stop auto-renewal.
- Price changes — Notified 60 days in advance (annual) or 30 days (monthly). Renewal reminder notifications will be sent at least 7 days prior to the renewal date.
03 Refund Eligibility
7-Day Satisfaction Guarantee (New Subscribers)
First-time subscribers may request a full refund within 7 days of their first payment, provided platform usage has been minimal (under 20% of contracted volume), and no reports or data have been exported externally.
Annual Plans — Pro-Rata Refunds
A pro-rata refund of unused whole months may be approved if:
- A material service failure, including a verified technical defect or prolonged unscheduled downtime exceeding our 99.0% uptime commitment, prevents continued use of the service and remains unresolved for more than 15 business days; or
- A significant feature reduction is introduced without prior written notice.
Monthly Plans
Access continues to end of the billing period after cancellation. No partial refunds for unused days within a paid cycle.
Duplicate Charges
Any confirmed accidental duplicate billing will be refunded in full.
04 Non-Refundable Situations
- Missed cancellation deadlines resulting in auto-renewal charges
- Accounts terminated for Terms of Service violations
- Requests submitted outside the applicable refund window
- Disruptions caused by the customer's own infrastructure or third-party tools
- Promotional, discounted, or bundled pricing where exclusions were disclosed
- Add-on modules, marketplace listings, or third-party integration fees
- Usage or consumption-based charges (including AI features) once incurred
- Prepaid or unused credits, except where required by applicable law or expressly approved by Zeron in exceptional circumstances
05 Refund Requests
To initiate a refund, submit your request to support@zeron.one with the subject line "Refund Request — [Company Name]", including your transaction ID and reason.
- Acknowledgement — Within 2 business days
- Decision — Within 10 business days
- Processing — Approved refunds are returned to the original payment method within 10–15 business days, net of any bank/transaction fees
Chargebacks
We encourage users to contact Zeron support before initiating a chargeback with their bank. Unwarranted chargebacks may result in the permanent suspension of your account.
06 Data Retention & Disputes
Customer data is retained for 30 days post-cancellation for export. After that, data is purged per our Privacy Policy.
Unresolved disputes may be escalated to incident@zeron.one. Formal disputes are governed by Zeron's Terms of Service, with arbitration in Mumbai, India.
Have questions?
Reach out to us for any billing, refund, or cancellation inquiries.
