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Grievance Policy

GRIEVANCE POLICY FOR ZERON

At Zeron, we value our users and are committed to providing a transparent and efficient grievance redressal mechanism. This Grievance Policy outlines the process by which users can raise concerns or complaints, and how we handle them responsibly and fairly.

Objective

The objective of this policy is to ensure that any user grievance is addressed promptly, effectively, and in a manner that respects the privacy and rights of the complainant.

Scope

This policy is applicable to all users of the Zeron platform who wish to report concerns related to our services, content, data handling, privacy practices, or any other issue.

Grievance Submission

Users may submit grievances via the following methods:

Timeline for Redressal

Upon receiving a grievance, we will acknowledge the complaint within 48 hours. Our team will investigate and aim to resolve the issue within 15 business days. If more time is required, the user will be informed accordingly.

User Responsibilities

To help us serve you better, we request users to:

Policy Review

Zeron reserves the right to update this Grievance Policy from time to time to ensure compliance with legal standards and user expectations. The latest version will always be available on our website.

If you have any questions or would like to file a grievance, please reach out to us using the contact information provided above.

Grievance Officer

In accordance with IT regulations, Zeron has appointed a Grievance Officer. Contact details are provided below:

We are committed to addressing your concerns promptly and responsibly.